There is lots of content to come here on
- Factoring the ADKAR model into program design
- Understanding people's change readiness
- Using tools like this one: 2015 May 28 Client Change Management Discussion Tool to guide your conversations with your clients about where each team member is up to in terms of accepting the changes that you are working with them on.
- Teaching people the Start, Structure, Sign off approach described here: 2015 May 28 Start, Structure, Sign off pack
more coming soon!