Insights

Communication is first and foremost about language, right?

People are often surprised to learn that as a communication specialist I do not teach people how to use language. I don’t teach grammar, syntax, word choice or any copywriting skills. This might seem particularly puzzling as early in my career my writing skills earned me my bread and butter. …
Read more

One-page board papers: The Impossible Dream

“Impossible”. That was management’s view when the Chair of a major Corporation said they wanted board papers to be one page long with a maximum of 10 supporting “PowerPoint charts”. But it has happened. This Chair is not alone – other Boards that are sick of being inundated with massive, …
Read more

NY Times cartoonist offers a great twist on “story”

  When we read for pleasure, we love the chance to enjoy some suspense, can be tolerant of lengthy prologues and are even open to suspending disbelief from time to time. We are, after all, there to enjoy the ride. However, when we read for work, we have less interest …
Read more

Making sure your team uses structured thinking disciplines is easier than you think

So many of our clients and friends who work in consulting firms tell us that they are unhappy with the clarity of the thinking that their team members deliver in their internal recommendations and client reports. They worry that clients do not receive the full value from their teams’ efforts …
Read more