Insights

Do facts change minds?

Changing other peoples’ minds is central to having influence in business, however in his new book Atomic Habits James Clear offers some new insight into this vexing challenge. He starts by referring to two notable minds which point in the same direction: J.K. Galbraith once wrote, “Faced with a choice …
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What do we do if our audience does not answer our question?

In my recent webinar one of the participants, Rob asked an interesting question: when sitting on a board, what do you do if the business leaders consistently do not answer your questions? He mentioned that he and other board members were finding this to be a problem: when asked a …
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How do we build trust with an audience that does not trust us?

In my recent webinar I asked for questions from the audience and Claudia asked about a great topic: trust. As she mentioned, if your audience doesn’t trust you, you will be lucky if they will open your email or meet with you, let alone respond in a helpful way to …
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Do emotion and business communication mix?

I recently ran a webinar called Getting To The Point Without Being Blunt which included a Q&A time for the participants. One of the great questions that came out was about the use of emotion in business communication. Download this and the other five Q&As here, or read on. I …
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